2 ALONE

Cancellation & Refund Policy

This policy describes cancellation and refund handling for subscriptions processed through Stripe when paid plans are available.

Operator: Sébastien CLOUD — Entrepreneur individuel (EI), trading as SC Media · 23 Rue Vincent Van Gogh, 95440 Écouen, France · support@2alone.com

Before purchase

Checkout will show price, currency, billing interval, renewal date, included features and any trial conditions before payment.

Cancellation

Users can manage billing and request cancellation through the Stripe Customer Portal. Cancellation is scheduled for the end of the current paid period by default, so access continues until that date unless law or a clearly disclosed exception requires otherwise.

Refunds

Cancellation does not automatically create a refund. Refund eligibility, statutory withdrawal rights and processing timelines depend on the applicable law and the circumstances of the payment. Contact billing@2alone.com.